What’s going on inside your water heater? Lance Smith, owner of L.D. Smith Plumbing, breaks down what's inside your water heater and how it works. If you need a water heater repair or replacement, contact the experts at L.D. Smith Plumbing.
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Hometown: Indianapolis
Someone you admire:
Dorothy Kenyon: She became a lawyer in a time when women were not
allowed to be lawyers and she fought for women's rights her entire life.
Three pet peeves?
Lateness
Laziness
People saying "it's not my job"
Skills/talents: I am learning how to garden and so far I have not killed anything!
Personal motto: Teamwork is everyone's job
On Sunday mornings, you can usually find me... At Half Price Books
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Hometown: Indianapolis, IN
Hobbies: “I love the outdoors and cycling and hiking.”
Work background: “Licensed plumbing contractor with 33 years of experience.”
Why would you recommend LD Smith over other companies? “We are a group of experienced plumbers who have been co-workers and friends for a long time, working together to make LD Smith Plumbing a great place to work.”
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Hometown: Plainfield, IN
Hobbies/Pets/Family: “I have a rescue dog from the Humane Society”
Work background: “3 years new home construction and 13 years plumbing service experience”
What is the most bizarre plumbing experience you have experienced? “I was at a home where plumbing was installed completely backward and the homeowner was told it would be fine.”
What customer experience made you feel most helpful? “When I can solve a homeowner’s situation that others have failed at multiple times.”
Why would you recommend LD Smith over other companies OR why would you recommend plumbing as a career? “I would recommend LD Smith because we are all experienced technicians that do quality work.”
Anything else you would like to add about yourself? “I take pride in my work and customer satisfaction”
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Hometown: Bloomington, IL
Hobbies/Pets/Family: “I enjoy spending time on midwestern lakes with my friends and family in my boat. I love to waterski and barefoot ski as well. I also play hockey and football. I have a two-year-old boxer mix named Sophie who is a handful but a great dog.”
Work background: “15 years in the plumbing industry”
Most bizarre plumbing experience? “We recently had a homeowner who was having some drainage problems in their home which were symptoms of a clogged plumbing vent. Upon getting on the roof, I found the tail of a squirrel sticking out of both plumbing vents coming through the roof! The squirrels had tried to get in to the vents over the winter to get warm, and had become stuck. It was a messy cleanup!”
What customer service experience made you feel most helpful? “I have had many jobs where other companies have walked away from a difficult problem and LD Smith was able to find a solution for them. Those are the best experiences in my opinion.”
Why would you recommend LD Smith over other companies? “I would recommend LD Smith because we offer quality service, at a fair price, without the gimmicks…period.”
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Hometown: Indianapolis, IN
Hobbies/pets/Family: “I enjoy basketball, football, ping-pong, baseball, tennis, and yard work. I have a wonderful wife named Amber and four children. Two boys-Keaton and Brose. Two girls-Stella and Coral.
What is your work background? Any awards in work or school? “I have been in the customer service industry for 16 years. I spent three years in the electrical industry. I have been in the plumbing industry for 2 months.”
What customer experience made you feel most helpful? ” Whenever a customer’s plumbing issue is resolved I feel the most helpful.”
Why would you recommend LD Smith over other companies? “L.D. Smith is a great local company that believes in quality workmanship and nothing less. Employees at LD Smith take pride in what they do and have a clear understanding of the importance of quality and reputation.”
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Hometown: Anderson, Indiana
Hobbies: Spending time with my children, playing video games, and watching horror movies.
Best part about my job: I’m just starting out, but I am enjoying my job much more than I anticipated.
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Hometown: Mooresville, IN
Hobbies/Pets/Family: “Camping with the family, being on the lake fishing and coaching football”
What is your work background? Any awards in work or school? If school awards, what school. If work, what job? Life accomplishments? “Plumbing for 14 years. I started off with two years of production, and then have 12 years of service and excavation experience after that.”
What is the most bizarre plumbing experience you have experienced?“Excavating and finding a homeowner’s sewer line with a 4″ gas main bored through it.”
What customer service experience made you feel most helpful? “All of them”
Why would you recommend LD Smith over other companies OR why would you recommend plumbing as a career? “LD Smith is a family-oriented company and treats customers as good as employees.”
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Hometown: Murray, KY
Hobbies/Pets/Family: “I have two grown children that I am so proud of that live in Kentucky. I am engaged to a wonderful man and have a cat that is too spoiled for it’s own good. I have lived in Indiana for 10 years.”
Work background/awards/life accomplishments? “I have been an office manager/dispatcher for about 16 years. No matter what the job title, customer service is always a large part of that job.”
Is there a customer experience that made you feel helpful? “There was a lady that her sewer line was broken and had to be replaced, but she could not afford that kind of expense at the time. We were able to get her financed at a monthly rate she could afford. She was thrilled we could get her plumbing back and better than before in such a quick timeframe.”
Why would you recommend LD Smith over other companies OR Why would you recommend plumbing as a career? “Plumbing is a great industry to work in. I always thought plumbing was just toilet or sewer issues, but we work on bathrooms, kitchens, utility rooms and gas lines. No one wants to worry about a backed up toilet, but it is nice to know we can take care of it so you can focus on what really matters to you.”
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Hometown: Orange County, Calif.
Hobbies: Traveling, cooking, baking and photography
Pets: Wally, a rescue
Accomplishments: I went to school to be a massage therapist.
Share a customer experience that made you feel helpful? "I think every day that I work at L.D. Smith Plumbing, I am helpful, in some form, to customers. When customers call with issues, I do my best to remain calm and assure them that everything will be OK."
Why would you recommend L.D. Smith Plumbing over other companies? I think L.D. Smith Plumbing has a great group of employees who strive to get the job done right the first time."
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HOMETOWN: Indianapolis
HOBBIES: I enjoy building furniture
PETS: One cat
SHARE A CUSTOMER EXPERIENCE THAT MADE YOU FEEL HELPFUL: Almost every customer I visit has a sewer that is usually clogged. Once we get it open, the customer thinks I'm a hero. That makes me feel so helpful.
WHY WOULD YOU RECOMMEND L.D. SMITH PLUMBING OVER OTHER COMPANIES: I have worked at other places, but Lance, the owner, makes sure the job is done right the first time. I can appreciate that.
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Hometown: Evansville, Ind.
Hobbies/Pets/Family: Video games, football, basketball, spending time with wife and two children
Work background/awards/life accomplishments: Indiana All-State football 2009, All-City Basketball 2009 (Evansville), graduated from Oakland City University in 2013 in criminal law
Is there a customer experience that made you feel helpful? I was working on a new residential house when a customer approached me and asked about putting in a manifold water system. I informed them that doing a manifold system is doable and a viable option, but there was a cheaper and more efficient way to constantly have hot water. I informed the customer of the re-circulation line that runs to fixtures to allow hot water to get to all fixtures quick without wasting water. The customer was pleased with my suggestion and decided to go with my recommendation.
Why would you recommend L.D. Smith Plumbing over other Indianapolis plumbing companies? I would recommend L.D. Smith Plumbing because you can always count on the truth. They will always be fair, educated, thorough, respectful and get the job done.
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